Why would someone purchase a service and I can see that user at the Domain level but not at the Gateway level? I'm on version 6.1.51
Re: User at Domain but not Gateway
Posted: 09 Mar 2019, 00:07
by crzygrn1
I also just noticed they bought a 7 day service and it shows the expiration as unlimited. I had to manually "recharge" the service with an expiration 7 days from now.
Re: User at Domain but not Gateway
Posted: 11 Mar 2019, 17:37
by HSNMSupport
Hi crzygrn1,
what do you mean with "you can see users at Gateway level"?
About the problem related to the expiration, can you provide, writing an email to support@hsnetworkmanager.com, an URL with credentials in order to check your HSNM? Please, provide the domain name where you are facing the problem.