user disconnected even they didn't exceed the product maximum data usage ?? HSNM administration backend general discussion

[Magenta]

Dear Team

we noticed sometimes there is users didn't exceeding there maximum data sold to them
below one example



this user has this sales history

he had unlimited plan for 7 days
From 2019-03-14 to 2019-03-21
so he used 10 GB

then he bought 6GB plan for 30 days
from 2019-03-21 To 2019-04-21
and he used 1 GB

but the dashboard showing
Residual Traffic Credit -5.35 GB

notice: yesterday we revised the speed for 6GB plan and we updated the policy to the user already registered

[HSNMSupport]

Hi Magenta
If you are using a monthly or daily traffic on policy or product, there was a bug calculating the generated traffic and so for this reason you see a negative value on user's dashboard.
I suggest you to upgrade your HSNM to version 6.1.55 and retry. If the problem will persist please give us as more details/informations you can, an HTTP/SSH access to your HSNM and a username where we can check the issue

Best regards