HSNM Forum

Dear Team

we noticed sometimes there is users didn't exceeding there maximum data sold to them
below one example



this user has this sales history

he had unlimited plan for 7 days
From 2019-03-14 to 2019-03-21
so he used 10 GB

then he bought 6GB plan for 30 days
from 2019-03-21 To 2019-04-21
and he used 1 GB

but the dashboard showing
Residual Traffic Credit -5.35 GB

notice: yesterday we revised the speed for 6GB plan and we updated the policy to the user already registered

Hi Magenta
If you are using a monthly or daily traffic on policy or product, there was a bug calculating the generated traffic and so for this reason you see a negative value on user's dashboard.
I suggest you to upgrade your HSNM to version 6.1.55 and retry. If the problem will persist please give us as more details/informations you can, an HTTP/SSH access to your HSNM and a username where we can check the issue

Best regards