HSNM Forum

Hi support,
Am trying to upload a video but am getting an error "The image size of the poster for the video is too large. Reduce the image and reupload it "

What is the recommended size of a vide to upload
thanks
Joseph

Hi Joseph,

how did you set the URL? I mean, did you set an URL that directly point to a MP4 video or did you set an URL that point to a page that contains a MP4 video?

Let me know,

Best Regards.

Hi i tried uploading the video to server directly ..i am uploading it as an intro under advertising campaign>> intro>>Welcome portal intro >>intro type >MP4 external video

Hi Joseph,

please can you provide me access to your HSNM and tell me what advertising campaing you are working on? So I can perform some checks.

You can send URL, credentials and campaign name to support@hsnetworkmanager.com

Best Regards.

Hi Joseph,

please can you provide me access to your HSNM and tell me what advertising campaing you are working on? So I can perform some checks.

You can send URL, credentials and campaign name to support@hsnetworkmanager.com

Best Regards.

this is okay who do i address to the email ?this will be easier for follow up

Hi Joseph,

all support technicians are aware of your topic. So, just send the email and one of us will check and asnwer back to you.

Best Regards.