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Unable to add advertiser campaign

Posted: 26 Jul 2019, 12:54
by clannet
Hi,

We have "Advertising license level 2" which should give us up to 10 campaigns, but HSNM won't let us activate campaign number 9.

The licence seems to be loaded correctly:
HSNM_campaign_limit.png
But when trying to add/unsuspend campaign number 9 I get:
HSNM_campaign_limit_error.png
Thanks,

Dean

Re: Unable to add advertiser campaign

Posted: 26 Jul 2019, 14:20
by HSNMSupport
Hi Dean,

please, can you send an email to support@hsnetworkmanager.com with URL and credentials in order to access your HSNM and check?

Please, tell me also the campaign name you are trying to unsuspend.

Best Regards.

Re: Unable to add advertiser campaign

Posted: 26 Jul 2019, 15:21
by clannet
Hi,

Thanks, I've emailed HSNM Support with the details.

Kind regards,

Dean

Re: Unable to add advertiser campaign

Posted: 26 Jul 2019, 17:36
by HSNMSupport
Hi Dean,

we did a check and found and solved a problem in the campaign count.

We fix it directly on your HSNM but a new update will be published next week with the fix. I suggest you to update your HSNM once available.

Best Regards.

Re: Unable to add advertiser campaign

Posted: 26 Jul 2019, 18:18
by clannet
Thank you, working fine now! :D

Kind regards,

Dean