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advertisement not show
Posted: 31 Mar 2020, 14:18
by miami1983
Hi,
we try to use ADv in our hsnm , but it work with the latest version
i do all procedures of create advertiser , campaign , credit of the advertiser
and also i try to use the default XYZ manager with its default setting and advertisement not appear
how i can troubleshoot and debug this issue
Re: advertisement not show
Posted: 31 Mar 2020, 14:55
by HSNMSupport
Hi Miami,
can you please ensure your adv doesn't have this red flag? This means that your adv is not active:
Fotografia_dello_schermo_033120_020403_PM.jpg
Please verify that you've put content to your ADV and you provide credit to it.
If the error persists, post your detailed adv screenshot obfuscating your sensible content.
Thank you
Re: advertisement not show
Posted: 31 Mar 2020, 15:29
by miami1983
Hi Miami,
can you please ensure your adv doesn't have this red flag? This means that your adv is not active:
Fotografia_dello_schermo_033120_020403_PM.jpg
Please verify that you've put content to your ADV and you provide credit to it.
If the error persists, post your detailed adv screenshot obfuscating your sensible content.
Thank you
hi ,
you can see screen shot of my advertisement and campaigns
adv.PNG
prepaid credit.PNG
Re: advertisement not show
Posted: 07 Apr 2020, 11:16
by HSNMSupport
Hi Miami,
we solved your issue.
Your external DB was not updated with Timezones so your campaigns do not appear.
We have fixed this for you.
Have a nice day.