New registered users are not showing in search bar after updating to version 7.0.189 HSNM administration backend general discussion

[humzakhan]

Hi Team,

We have updated to version 7.0.189 last week. New registered users are not searchable in search bar. However the user is created and they are visible when exporting registered users in excel file.
Images are attached for reference.

[HSNMSupport]

Hi,
can you please provide us via EMAIL a URL to reach your hsnm and open port 22 for ssh access?
Thank you.

[humzakhan]

Please check support email. Credentials shared.

[HSNMSupport]

Dear humzakhan,
I've found the problem.
Your username begins with 0092, so in your search, you must include it instead you've empty search result.

In details:

009233630XXXXX@SouthCityH (user extracted from Excel export from the domain SouthCityH)
If you search 33630XXXXX you get no result form search.
If you search 00923363XXXXX you get the result you expect.

The search policy was upgraded for performance improvements from v6 to v7. of HSNM.
Have a nice day.

[humzakhan]

Thanks.