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Searching by Firstname or Lastname

Posted: 14 Jul 2020, 15:17
by clannet
Hi,

I've noticed that if you have a user with a common first or last name, the search only returns 20 results and I can't see a way to move to the next page of results. Is it possible to scroll through all the results?

Best wishes,

Dean

Re: Searching by Firstname or Lastname

Posted: 15 Jul 2020, 10:20
by HSNMSupport
Hi Clannet,
this is not a bug but a way to not heavy load the HSNM during a search.
The search was limited because in certain cases, we can have millions of results.
Have a nice day.

Re: Searching by Firstname or Lastname

Posted: 21 Jul 2020, 14:21
by clannet
Hi,

Thank you for confirming.

How would I find the users who aren't shown due to the search limit?

Best wishes,

Dean

Re: Searching by Firstname or Lastname

Posted: 21 Jul 2020, 14:58
by HSNMSupport
For example, you can type more characters in order to make a more detailed search.
You can even extract users to Excel via tools in order to have a complete list.