Dashboard Connected User and Connected User Under Domain is not showing the same value
HSNM administration backend general discussion

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arefinadnsl
Posts: 15
Joined: 10 Mar 2020, 06:57

Dashboard Connected User and Connected User Under Domain is not showing the same value

by arefinadnsl » 04 Jan 2021, 08:10

Hi,

Connected user on dashboard and Display All connected user under Domain is not showing the same value.


Image

Image

1. Please let me know after how long the dashboard refresh
2. If there is any fix for this.

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Dashboard Connected User and Connected User Under Domain is not showing the same value

by HSNMSupport » 07 Jan 2021, 09:27

Dear arefinadnsl,
can you please confirm which version are you currently using?
We fixed dashboard user calculation some stable version ago.
Have a nice day.

arefinadnsl
Posts: 15
Joined: 10 Mar 2020, 06:57

Re: Dashboard Connected User and Connected User Under Domain is not showing the same value

by arefinadnsl » 11 Jan 2021, 05:19

Hello,

We are using 7.0.210 Stable.

Thanks

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Dashboard Connected User and Connected User Under Domain is not showing the same value

by HSNMSupport » 12 Jan 2021, 09:22

Please,
can you try to do this :
Ritaglio_senza_nome_011221_092130_AM.jpg
In order, click on the double arrow icon in the right top corner, set the today date, click on.
In this way, you will see the right number on this page and in the counter of the list.
Please let us know.
Thank you.
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arefinadnsl
Posts: 15
Joined: 10 Mar 2020, 06:57

Re: Dashboard Connected User and Connected User Under Domain is not showing the same value

by arefinadnsl » 12 Jan 2021, 12:51

Hi,

The solution you have mentioned worked. But that's a manual effort every time. So we will request you fix this issue on your next software update.

Thanks
Arefin

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Dashboard Connected User and Connected User Under Domain is not showing the same value

by HSNMSupport » 12 Jan 2021, 16:23

Developers cleared your questions:
The value inside the tile is updated automatically every 5 minutes.
The number inside the list is in real-time.
So basically in this period of 5 minutes, the number can change and you need to wait till the script update it.
Have a nice day.

arefinadnsl
Posts: 15
Joined: 10 Mar 2020, 06:57

Re: Dashboard Connected User and Connected User Under Domain is not showing the same value

by arefinadnsl » 13 Jan 2021, 05:45

Understood. Thanks for the clarification.

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