HSNM Forum

Hi,
Last Sunday we have performed an upgrade version from 7.0.215 to 8.0.242. Since that day we have lost RADIUS comunication, we were getting the error: 'login invalid' from our Ruckus VSz controller.
We tried introducing again RADIUS secret without sucession, still got the same error, we have changed RADIUS configuration on HSNM and accounting phase on Ruckus VSz. We have restarted HSNM, VSz controller and AP without getting any result as well.
RADIUS was not performing correctly until we have performed downgrade to 7.0.215 version again.
Could you tell us what should we do in order to upgrade version succesfully? We need some funcionalities from new version.

Also since downgrade we are getting de following error: This error appears when trying to save any configuration on any manager level.

Regards,

It seems that your upgrade didn't upgrade your DB schema for some reason, and the error you get, it is connected to missing fields in the DB.
We haven't change Ruckus integration with V8. Please try to upgrade, ensure if you have an error in the system log, then re-try with Ruckus integration.
If you get some error, please write us an email with URL to reach your HSNM and open port 22 for SSH access.
Have a nice day.

We have performed again upgrade to version 8. Send me an email to write you with information required.

Regards,

Please send us an email to support with:
- URL to reach your HSNM
- open port 22 for ssh access
- specify which Gw you're referring
- Explain in details which error you're reporting (possibly with photos, screen, logs)

I don't have support email, could you tell us the email ?

Regards,

The Fix will be available in the upcoming version.
Have a nice day.