HSNM Forum

Dear HSNM Team,

We are getting this error on one of site. Mostly users showing this error.

Dear Humzakhan,
Please check the HSNM Manual:

ERROR 11
Expired user or exhausted credit. Buy a new product.
The user account has reached the expiry date defined by the
assigned product.
If user reaches the limits of time, traffic, etc. defined in the
assigned product and in the domain, there are products
enabled at the recharge, error 11 instead of error 10 will
occur as user has no more possibility to recharge and it is
considered expired.


Please review your product or recharge your users.
Have a nice day.