Meaning of "Cause of logout" on "Users connection Log" General questions and topics about hsnm

[Mirkos]

Hi Support
On "Users connection Log" i see different "Cause of logout": for example "User-Request", "Lost-Carrier","Idle-Timeout"

CauseOfLogout.jpg

Which is the meaning?
Any help is appreciated

Thanks
Mirkos

[HSNMSupport]

Hi Mirkos
Below I try to summarize all the "Cause of Logout" and its meaning

User Request  --> User requested termination of service, for example when click on "Disconnect" button (by logging out).
Lost Carrier  --> The carrier was dropped. This can either mean the user or his router or wifi disconnect, or can mean that the line was dropped or took a noise. Example when user disconnect from wifi network.
Lost Service  --> Service can no longer be provided; for example when the gateway lost the connection with HSNM or user's connection to HSNM was interrupted
Idle Timeout  --> Idle timer expired. For example when a user close its browser without disconnecting from the wifi and so it is automatica disconnected because it reached the Idle-Timeout
Session Timeout  --> Maximum session length timer expired. Means that the user is disconnected because it reached the Session-Timeout
Admin Reset  --> Administrator reset the port or session.
Admin Reboot  --> Administrator is ending service on the Gateway, for example reboot the Gateway.
Port Error  --> Gateway detected an error on the port which required ending the session.
NAS Error  --> Gateway detected some error (other than on the port) which required ending the session.
NAS Request  --> Gateway ended session for a non-error reason not otherwise listed here. In some cases when you reboot the Gateway
NAS Reboot  --> The Gateway ended the session in order to reboot non-administratively ("crash").
Service Unavailable  --> Gateway was unable to provide requested service.
Callback  --> Gateway is terminating current session in order to perform callback for a new session.
User Error  --> Input from user is in error, causing termination of session.
Host Request  --> Login Host terminated session normally.

Hope this can help you

[HSNMSupport]

Hi guys
In addition to this, we inform you, that there are other "cause of logout" added by HSNM for the records without any STOP record. Below an explanation for them:

Forced closure 1 --> is written when the user has been disconnected due to the "Consider user disconnected after" option set in the domain.
Forced closure 2 -->is written when the gateway no longer sends updates to the device (Interim Update) and is therefore considered disconnected. In practice, a connection has remained opened without having received the “STOP” and “Cause of Logout”
Forced closure 3 --> is written when an user try to login but HSNM found a previouse "open" record without any STOP and "cause of logout"

Best regards