Error in Register General questions and topics about hsnm

[afajardo]

Hi
We have the following error when we tried to register in one of the resellers:
Error!
Sorry but the recording is stopped because an error occurred:
username

I think, the problem began to appear after we updated the HSNM to the last version.

Regards

[HSNMSupport]

Hi afajardo,

Can you check the system log in order to see if any query error occurs?
If you see a query error post it please.

Thank you.

[afajardo]

Hi
I updated mikrotik gateway but it didn´t help. 
After that I changed the Mikrotik version parameter in the HSNM gateway config and I could see that started the radius requests in the mikrotik router.

Regards.

[HSNMSupport]

Hi afajardo,

sorry but I didn't ask you to do what you did.
I asked you to have a look at the system log and let me know if you see any query error.
Did you do this?

Regards.