Communication error when connecting 2nd, 3rd or more devices after the 1st device General questions and topics about hsnm

[MauryQA]

Hi support team,

We have the following problem:

The system works perfectly with all the configurations made, when the first user connects his device (cell phone, PC, etc.) and performs the entire registration process, he does it without problems and the entire registration process works perfectly, however when performing the process with a second user, third user or more users, their devices skip the entire registration process and connect to wifi directly omitted the process and navigate without problem on the internet , this happens while the first computer is connected to Wifi.

Please, I need your help to determine what the problem is.

Thanks and best regards,

Mauricio Quesada A

[HSNMSupport]

Hi Mauricio,

how did you configure your domain? what gateway are you using?

Please, provide me as much information as possible about your configuration.

Best Regards.

[MauryQA]

Hi support,

If you agree, I could create a user for you and you can see the configuration, explaining it through this means is complicated.

Best regards,

Mauricio Quesada A.

[HSNMSupport]

Hi Mauricio,

ok, please send an email to support@hsnetworkmanager.com with URL and credentials.

Let us know the name of the domain and the gateway where you are facing the problem.

Best Regards.

[MauryQA]

Hi support,

I already sent the credentials and URL to your email.

Best regards and thanks in advance,

Mauricio Quesada A.

[HSNMSupport]

Hi Mauricio,

thank you, we will check and let you know.

Best Regards.