apple user woes HSNM Front-end Welcome Portal general discussion about HTML, CSS, layout, custom apps, templates

[dmburgess]

Looking for some troubleshooting steps.

iphones are the BIGGEST issue.
99% of the time it come up to the spash page but never redirect them.
keep in mind that we have hundreds of users working without issues at this point in time many are iphone users.
so, it has to be somethign specific to this small subset of users. We are getting 50 calls a day based on this.

dd2.png

We are redirecting them from Mikrotik hotspot, they have good connectivity, just get this page..

How can we fix this? thoughts options?

[HSNMSupport]

Hi Dennis
Without more details (HSNM version, GW type, Apple model and IOS version, etc) it is hard for us to help you.
We have miles and miles of installations and only another guys reported something similar only on Iphone but he was not able to give us informations on how to reproduce the issue; anyway the "Redirecting to Welcome portal...." error generally happens for these reasons

1) Gateway lost connection or it didn't have an internet connection
2) Gateway is behind a firewall and the HTTP port is closed
3) Gateway's Walled Gardens doesn't have the HSNM's domain name and/or IP
4) You changed IP or Domain Name of your HSNM/appliance without reconfigure the GW
5) HSNM/appliance is turned off
6) DNS on gateway or on client side is not working properly and so it can't resolve the HSNM's domain name
7) HSNM is behind a firewall and the HTTP port is closed or not port-forwarded
8) You have enabled the "same network of the appliance" checkbox on gateway inside HSNM, but your gateway is not on the same network (layer 2 and layer3) of HSNM
9) DSL connection has poor upload bandwidth or big latency
10) User's device has poor/interfered wifi signal

Did you enabled HTTPS on GW side? Did you try using Safari instead of CNA?

Thanks

Best regards