client login does not show on the dashboard
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patrickk
Posts: 89
Joined: 28 Jun 2017, 16:21

client login does not show on the dashboard

by patrickk » 17 Oct 2019, 14:15

hi,
clients who are logged in does not show on the dashboard since i upgraded to the latest firmware version.
help
patrick

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: client login does not show on the dashboard

by HSNMSupport » 17 Oct 2019, 15:16

Hi,

there isn't any problem with the dashboard. Data you are reffering to is automatically updated every 5 minutes. So, at the beginning, you will see a value equal to zero for the first 5 minutes. It was the same also with HSNM version 6.

Best Regards.

patrickk
Posts: 89
Joined: 28 Jun 2017, 16:21

Re: client login does not show on the dashboard

by patrickk » 17 Oct 2019, 17:35

Thanks,
but I have about 30 clients who are logged in at the moment. But only 3 are showing connected on my dashboard .

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: client login does not show on the dashboard

by HSNMSupport » 18 Oct 2019, 09:09

Hi,

I see. I've just able to replicate what you are facing in our lab. I'll let you know as soon as we fix it.

Best Regards.

patrickk
Posts: 89
Joined: 28 Jun 2017, 16:21

Re: client login does not show on the dashboard

by patrickk » 18 Oct 2019, 09:43

Hi,

I see. I've just able to replicate what you are facing in our lab. I'll let you know as soon as we fix it.

Best Regards.
Thank you. Waiting

patrickk
Posts: 89
Joined: 28 Jun 2017, 16:21

Re: client login does not show on the dashboard

by patrickk » 18 Oct 2019, 09:45

Thanks and waiting.

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: client login does not show on the dashboard

by HSNMSupport » 18 Oct 2019, 12:01

Hi,

developers have just fixed the problem. Fix will be available with next HSNM update.

Best Regards.

patrickk
Posts: 89
Joined: 28 Jun 2017, 16:21

Re: client login does not show on the dashboard

by patrickk » 18 Oct 2019, 12:05

Thanks, Also the issue of not able to change the dns.

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: client login does not show on the dashboard

by HSNMSupport » 18 Oct 2019, 12:31

Hi,

the DNS problem has already been fixed directly on both your HSNM. But yes, new update will fix that too.

Best Regards.

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