Meaning of forced closure 2 HSNM administration backend general discussion

[clannet]

Hi,

Can you tell me what "forced closure 2" means please in the user connection log? I can't find reference to it in the Administrator Manual.

Many thanks,

Dean

[HSNMSupport]

Hi Dean,
“Forced closure 2” can be written when the gateway doesn't send any further update regard device (Interim Update) so it's considered disconnected.
In other words, a connection has remained open without a "STOP" and a "'cause of disconnection".
Have a nice day

[clannet]

Hello,

Ah thank you, that makes sense

Can you tell me what the timeout is from the last accounting interim update and when HSNM would class the session as disconnected?

Many thanks,

Dean

[HSNMSupport]

Hello,

Ah thank you, that makes sense

Can you tell me what the timeout is from the last accounting interim update and when HSNM would class the session as disconnected?

Many thanks,

Dean

this value is now fixed to 120 seconds.
In version 7.x , this value will be the interim update (value in seconds) x 2.
FYI Interim update value is set into product policy.