advertisement not show
HSNM administration backend general discussion

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miami1983
Posts: 81
Joined: 17 Apr 2019, 09:08

advertisement not show

by miami1983 » 31 Mar 2020, 14:18

Hi,

we try to use ADv in our hsnm , but it work with the latest version

i do all procedures of create advertiser , campaign , credit of the advertiser

and also i try to use the default XYZ manager with its default setting and advertisement not appear

how i can troubleshoot and debug this issue

HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: advertisement not show

by HSNMSupport » 31 Mar 2020, 14:55

Hi Miami,
can you please ensure your adv doesn't have this red flag? This means that your adv is not active:
Fotografia_dello_schermo_033120_020403_PM.jpg
Please verify that you've put content to your ADV and you provide credit to it.
If the error persists, post your detailed adv screenshot obfuscating your sensible content.
Thank you
You do not have the required permissions to view the files attached to this post.

miami1983
Posts: 81
Joined: 17 Apr 2019, 09:08

Re: advertisement not show

by miami1983 » 31 Mar 2020, 15:29

Hi Miami,
can you please ensure your adv doesn't have this red flag? This means that your adv is not active:
Fotografia_dello_schermo_033120_020403_PM.jpg

Please verify that you've put content to your ADV and you provide credit to it.
If the error persists, post your detailed adv screenshot obfuscating your sensible content.
Thank you
hi ,
you can see screen shot of my advertisement and campaigns
adv.PNG
prepaid credit.PNG
You do not have the required permissions to view the files attached to this post.

HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: advertisement not show

by HSNMSupport » 07 Apr 2020, 11:16

Hi Miami,
we solved your issue.
Your external DB was not updated with Timezones so your campaigns do not appear.
We have fixed this for you.
Have a nice day.

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