Card Management - Print Card Empty HSNM administration backend general discussion

[d4t4s3m]

Hello,

when printing, card shows up empty.

Kind regards,
d4t4s3m

HSNM Version 7.0.196 Stable

[HSNMSupport]

Hi,
can you please check if your browser console has errors?
Can you please attach a screenshot?
Thank you

[d4t4s3m]

Please find attached screenshot.

[HSNMSupport]

Can you please describe the HSNM version, steps taken, symptoms, include all relevant screenshots to speed up the investigation and problem-solving process. It is very important to be as specific as possible.
If you can reproduce the problem you're facing, please provide step by step instructions how to reproduce the reported issue.
Please send us via email Url to reach your hsnm and open port 22 for ssh access.
Thank you.

[d4t4s3m]

HSNM was recently updated from version 5.0.73 to latest available 7.0.196 Stable.

Step 1:

System/Display All Connected/Users

HSNM-CM-PC-Setps-1.PNG

Step 2:

Print Card

HSNM-CM-PC-Setps-2.PNG

Step 3:

Card shows up empty

HSNM-CM-PC-Setps-3.PNG

[d4t4s3m]

Workaround, but only works for Admin account, for Reception account doesn't work (Account for User/Password Voucher administration)

Step 4:



Step 5:


Step 6:

[HSNMSupport]

Please try to launch this command:
http://YOURHSNMurl/functions/updatedb.php
then wait till the process complete and check if it fixes your issue.
Have a nice day.

[d4t4s3m]

This is what I got. No process started or any output except "1".

[HSNMSupport]

This is correct.
Have the process fixed your issue?

[d4t4s3m]

No, still the same problem.

Also I have random entry in System log:

Error! Query error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1 (1064) Query: SELECT SellPrice, CreationDate FROM HsUsersTransactions WHERE HsUserTransactionsID = (::functions::checklogin ::db->query)