Unable to reach COIN General questions and topics about hsnm

[Hossain12345]

Dear support,
I have configured coin through public IP but unable to reach.pleasse guide
Thank you,

[HSNMSupport]

Hi Hossain
First of all I would like to tell you that COIN must be connect on the same Mikrotik GW's network and that for each Mikrotik GW you need a COIN.
Below you can find a network schema example that explain you how to connect COIN

COINWithGWNetworkSchema.jpg

Regarding your issue if you can't reach it probably you did something wrong setting the IP address so now the only way is to directly connect a PC to COIN and then try to connect through the IP you set or through the emergency IP address 192.168.168.10

Best regards

[Hossain12345]

Hi Hossain
First of all I would like to tell you that COIN must be connect on the same Mikrotik GW's network and that for each Mikrotik GW you need a COIN.
Below you can find a network schema example that explain you how to connect COIN

COINWithGWNetworkSchema.jpg


Regarding your issue if you can't reach it probably you did something wrong setting the IP address so now the only way is to directly connect a PC to COIN and then try to connect through the IP you set or through the emergency IP address 192.168.168.10

Best regards

Dear Support,
The attached pic is the last update. Image not showing.
Thank you

[Hossain12345]

Hi Hossain
First of all I would like to tell you that COIN must be connect on the same Mikrotik GW's network and that for each Mikrotik GW you need a COIN.
Below you can find a network schema example that explain you how to connect COIN

COINWithGWNetworkSchema.jpg


Regarding your issue, if you can't reach it probably you did something wrong setting the IP address so now the only way is to directly connect a PC to COIN and then try to connect through the IP you set or through the emergency IP address 192.168.168.10

Best regards

Dear Support,
The attached pic is the last update. Image not showing.
Thank you

Dear Support,
Please response,
Thank you

[HSNMSupport]

Hi,
if you see that box with a "home" and "X" for closing, COIN is correctly working.
If you can't see any injection, you must check you campaign because there would be some problem there.
Have a nice day.

[Hossain12345]

Hi,
if you see that box with a "home" and "X" for closing, COIN is correctly working.
If you can't see any injection, you must check you campaign because there would be some problem there.
Have a nice day.

Do you think Manager Time zone settings might be a matter because just now I have checked it is set to default settings, whereas my Gateway, and Domain Time zone settings are set in Asia/Dhaka?Asia/Dhaka?
Thank you,

[HSNMSupport]

Hi,
this shouldn't be the cause.
Please check if you got credit for adv, if adv is enabled into the domain with relative dates and every other aspect of adv for the domain.
Have a nice day.

[Hossain12345]

Hi,
this shouldn't be the cause.
Please check if you got credit for adv, if adv is enabled into the domain with relative dates and every other aspect of adv for the domain.
Have a nice day.

Dear support,
It's not working. I am currently working and have done all the required settings still Same problem image not showing.
Thank you

[HSNMSupport]

Please send us via email URL to reach your HSNM and open port 22 for debugging.
Have a nice day.

[Hossain12345]

Please send us via email URL to reach your HSNM and open port 22 for debugging.
Have a nice day.

Dear Support ,
I have checked it's not working , now even "home" and "X" for closing are not showing.
Thank you.