Error: the value in the maximum number of campaings is not valid HSNM administration backend general discussion

[infosey]

Hi!

We have a problem in one of our resellers. When we try to modify anything and then save the following error appears.

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Same error appears when trying to add new manager but different number. This time maximum number is '-21'.

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Both errors only happens on manager level. We are able to modify or create in domain and gateway levels.

Regards,

[HSNMSupport]

Dear infosey,
your license has a maximum of 5 campaigns total.
In your Reseller, you've set 0 which means limit based on the license, but in every manager, you've set 2.
The error tells you that you've forced a number of campaigns for every manager that exceed your license limit.
You can:
- update your license
- set to 0 everywhere
- manual set the number of every manager/reseller
This is not a bug but a normal behavior.
Have a nice day.

[infosey]

Yes, we have noticed that all managers have 2 maxium number of campaings, but our problem is we are not able to set 0 on all managers and save them.
The error appears as we have repoted when saving anything, including that change.

Regards

[HSNMSupport]

I've reset your managers to 0.
Have a nice day.

[infosey]

Thanks! Have a nice day too.