Dashboard Connected User and Connected User Under Domain is not showing the same value HSNM administration backend general discussion

[arefinadnsl]

Hi,

Connected user on dashboard and Display All connected user under Domain is not showing the same value.






1. Please let me know after how long the dashboard refresh
2. If there is any fix for this.

[HSNMSupport]

Dear arefinadnsl,
can you please confirm which version are you currently using?
We fixed dashboard user calculation some stable version ago.
Have a nice day.

[arefinadnsl]

Hello,

We are using 7.0.210 Stable.

Thanks

[HSNMSupport]

Please,
can you try to do this :

Ritaglio_senza_nome_011221_092130_AM.jpg

In order, click on the double arrow icon in the right top corner, set the today date, click on.
In this way, you will see the right number on this page and in the counter of the list.
Please let us know.
Thank you.

[arefinadnsl]

Hi,

The solution you have mentioned worked. But that's a manual effort every time. So we will request you fix this issue on your next software update.

Thanks
Arefin

[HSNMSupport]

Developers cleared your questions:
The value inside the tile is updated automatically every 5 minutes.
The number inside the list is in real-time.
So basically in this period of 5 minutes, the number can change and you need to wait till the script update it.
Have a nice day.

[arefinadnsl]

Understood. Thanks for the clarification.