Gateway General questions and topics about hsnm

[Magenta]

Dear Support ,

We make a new Reseller for PPPOE User but when we finish create a domain for PPPOE user there is no option to add gateway.

Please advise.


Thanks,

Jose

[HSNMSupport]

Hi Magenta
Which HSNM license do you have? Did you set a "Maximum number of gateway" on manager or reseller?

Best regards

[Magenta]

Dear Support,

We Resolved the Problem, We need only to defined the Gateway Numbers.


Thanks,

Jose

[Magenta]

Dear Support,

We have problem in our authentication Gateway. Please See Below Image.
I create a separate Reseller, Manager,Domain and Gateway for PPPOE connection only.

any Advise .

Thanks
Jose

[HSNMSupport]

Hi Jose
The error is quite clear: you have exceeded the maximum number of hotspots/gateway. You have probably set the field "maximum number of gateway" to 1 on manager or reseller but you have 2 gateways. You can get the same error if you add more gateways than the one allowed by the license.
Anyway you can find the explanation of the error code around page 337 of HSNM Administration Manual.

Best regards

[Magenta]

Dear Support,

Have a good day. 2 Gateway configuration in HSNM is already resolved. what i need to confirmed if it is possible to use the 2 gateway in 1 Mikrotik Router? i need to configure only the pppoe server in mikrotik and the radius configuration?

To picture out the scenario:

1 Mikrotik Router - Configured the Hotspot and PPPOE server in enable the Radius server with PPP and hotspot.

in HSNM Server we reconfigured seperately the gateway for Hotspot and PPPOE, my doubt why when i make a PPPOE Gateway in HSNM server still have a welcome portal for pppoe gateway? See attachment for your reference.

Hoping for your support.

Thanks
Jose

[HSNMSupport]

Hi,
HSNM doesn't allow to configure a domain as Hotspot + PPPOE.
So you cannot have both together by default. We do not recommend do manually do this because you can have several problems and incompatibility.
Have a nice day.

[Magenta]

Dear Support,

I just want to ask support regarding updates of HSNM 8.0.240 stable, when we update we encounter error in gateway.
Please see below attachment.

Thanks,

Magenta

[HSNMSupport]

Dear Magenta,

The causes can be multiple. Please check inside the forum and check your gateway log to get more details about.
We cannot help you with poor details about.
Have a nice day.

[Magenta]

Dear Support,

This is the error when we update to latest version 8.0.240.. See below attachment System Log.

Some Users are not reaching the GAteway same with my previous message.

Thanks,

Jose