PPP users stay connected while it disconnect from Gateway Topics about the wireless hardware

[HSNMSupport]

The force disconnection is our equivalent trigger.
I will forward all the informations you give us to our developers, but once again, we are not able to replicate it in our lab.

[HSNMSupport]

Please update to the latest version available e re-test.
Thank you.

[miami1983]

Please update to the latest version available e re-test.
Thank you.

i do latest upgrade to 8.0.257 Stable, but the users still online in HSNM and unable to connect in GW side

[miami1983]

Please update to the latest version available e re-test.
Thank you.

i do latest upgrade to 8.0.257 Stable, but the users still online in HSNM and unable to connect in GW side

also to fix the ppp session disconnection temporary , we do force disconnect from HSNM and see this message

Warning! The gateway is not reachable and therefore the user may not be disconnected

while i can ping my GW

[HSNMSupport]

Please allow HSNM to reach your Gw through the Mirktoik API port.
I attach you all the ports needed.

[miami1983]

Please allow HSNM to reach your Gw through the Mirktoik API port.
I attach you all the ports needed.

my HSNM and gateway are public IP without any firewall conditions or rules between them , so i amazed to see this message

[HSNMSupport]

Note that this is independent to force disconnections.
When the radius doesn't receive user Infos, it will disconnect closing the radius record.
We don't know every clients' network morphology so we ensure every time that the ports are available and communicating.

[HSNMSupport]

I've made another test:

[miami1983]

I've made another test:

does restart HSNM or upgrade firmware effect to unable to disconnect users , and if this effect how we can disconnect all users using trigger in external DB or in the system

[HSNMSupport]

We release several fixes.
Please upgrade to the latest available.