issues of time packages If you installed HSNM just now, and don't know where to start - ask here!

[patrickk]

good afternoon,
time packages issued are sometimes less than it is suppose to be. for instance a 10 hour package ends up to be 4 hours. it is been like 3 weeks now. Please help.

[HSNMSupport]

Hi,
Please, describe the HSNM version, steps taken, symptoms, include all relevant screenshots to speed up the investigation and problem-solving process. It is very important to be as specific as possible.
If you can reproduce the problem you're facing, please provide step by step instructions how to reproduce the reported issue.
Thank you.

[patrickk]

Thank you. The version is Current Version: 8.0.267
I have tried to delete the packages and recreate new packages to make sure the issue is not from my PRODUCT or PRODUCT POLICY SETTINGS. The issue is more common with big PACKAGES. For instance a user with the user name CYRUS purchase an 8hours/3.5Gig package, after using a little over 3 hrs or 2.7 Gig, he cannot re login. the system says credit or product expired.

Total Values (Discounted Amounts)
Total Number of Connections
133
Total Bytes Sent
5.18 GB
Total Bytes Received
69.99 GB
Download Data Rate
100 MB
Upload Data Rate
100 MB
Residual Credit in Minutes
250
Daily/Monthly residual credit in minutes
331/250
Residual Traffic Credit
-6.27 KB
Daily/Monthly residual traffic credit
1.05 GB/-6.27 KB
Total Revenues from User
GHC 251.00
User Expiration
2021-06-26 19:55:44
Product
8HRS/3.5Gig/5days/10GHC

[HSNMSupport]

Please reach us via skype.
Thank you.