MAIL VERIFY PROBLEM
HSNM Hardware and VM configurations. Sms, Email, Backup, Database

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dpaz
Posts: 41
Joined: 02 May 2018, 11:02

MAIL VERIFY PROBLEM

by dpaz » 03 Feb 2023, 13:38

Hi,
I have many problems with the email verification of the domain. It fails me with correct emails, in what state is the development of the whitelist?

Below I attach screenshots.

I have also uploaded a photo called: "domain unknown" in which a warning appears but it does not appear to which domain it relates to.

How can I identify the domain in the warning?
Shouldn't it refer to the Domain in the warning?
You do not have the required permissions to view the files attached to this post.

dpaz
Posts: 41
Joined: 02 May 2018, 11:02

Re: MAIL VERIFY PROBLEM

by dpaz » 03 Feb 2023, 13:39

Hi,
I have many problems with the email verification of the domain. It fails me with correct emails, in what state is the development of the whitelist?

Below I attach screenshots.

I have also uploaded a photo called: "domain unknown" in which a warning appears but it does not appear to which domain it relates to.

How can I identify the domain in the warning?
Shouldn't it refer to the Domain in the warning?
You do not have the required permissions to view the files attached to this post.

HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: MAIL VERIFY PROBLEM

by HSNMSupport » 03 Feb 2023, 14:06

Hi,
we do not have problems with Gmail.
With a custom domain, problems can happen if there is a custom configuration, as you can see In the log provided.
We will push for whitelist feature.
S.T.

dpaz
Posts: 41
Joined: 02 May 2018, 11:02

Re: MAIL VERIFY PROBLEM

by dpaz » 03 Feb 2023, 15:52

Hi,
we do not have problems with Gmail.
With a custom domain, problems can happen if there is a custom configuration, as you can see In the log provided.
We will push for whitelist feature.
S.T.
But this error?? the mail es valid. I dont understand this error.
You do not have the required permissions to view the files attached to this post.

HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: MAIL VERIFY PROBLEM

by HSNMSupport » 03 Feb 2023, 16:28

Probably the MX server is not answering in a standard way.
S.T.

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