Radius Accounting Error
HSNM administration backend general discussion

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infosey
Posts: 157
Joined: 30 May 2018, 10:45

Radius Accounting Error

by infosey » 26 Apr 2023, 10:49

Hi,

Since we have update our Hotspot from version 9.3.129 to 10.0.339, the following error constantly appears:

2023-04-26 10:43:05 xxxxxxxxxxxxxxx Warning! Radius accounting error. UserID not found for user: xxxxxxxxxxxx@
2023-04-26 10:43:02 xxxxxxxxxxxxxxx Warning! Radius accounting error. UserID not found for user: xxxxxxxxxxxx@
2023-04-26 10:42:59 xxxxxxxxxxxxxxx Warning! Radius accounting error. UserID not found for user: xxxxxxxxxxxx@
2023-04-26 10:42:59 xxxxxxxxxxxxxxx Warning! Radius accounting error. UserID not found for user: xxxxxxxxxxxx@
2023-04-26 10:42:52 xxxxxxxxxxxxxxx Warning! Radius accounting error. UserID not found for user: xxxxxxxxxxxx@

Could you please help us?

Kind Regards

HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: Radius Accounting Error

by HSNMSupport » 28 Apr 2023, 15:58

Hi,
which kind of Gw vendor are you using?
Thank you.
S.T.

infosey
Posts: 157
Joined: 30 May 2018, 10:45

Re: Radius Accounting Error

by infosey » 02 May 2023, 08:33

Hi,
which kind of Gw vendor are you using?
Thank you.
S.T.
Hi,
We are using
Mikrotik, vSZ and WPA enterprise GW

Regards

HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: Radius Accounting Error

by HSNMSupport » 02 May 2023, 08:59

Devs are investigating this.
Will update you asap.
S.T.

infosey
Posts: 157
Joined: 30 May 2018, 10:45

Re: Radius Accounting Error

by infosey » 09 May 2023, 08:45

Hi,

Are there any updates related with this topic?

Regards,

HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: Radius Accounting Error

by HSNMSupport » 12 May 2023, 11:04

This warning will be removed with the upcoming release.
S.T.

infosey
Posts: 157
Joined: 30 May 2018, 10:45

Re: Radius Accounting Error

by infosey » 12 May 2023, 14:04

Hi

Glad to hear good news. Thank you so much

Regards,

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