DB Backup issue HSNM administration backend general discussion

[imtiazahmed]

I get this message :

DB backup: data backup error.
Host: mhsdemo
IP: 115.167.78.138
Domain: mhsdemo.teds.pk
Error: 2 - DB backup: FTP login error!

Moreover: sending notifications is also not enabled on Admin settings.

[Alex]

Hello, did you check the FTP credentials that you setup in the general option?

Moreover: sending notifications is also not enabled on Admin settings.

Can you explain better this point? Thank you!

[imtiazahmed]

ftp credentials a re fine and working with filzilla'
second: when a user is registered he gets email for user/pass and welcome message. I have set up smtp server but still issue is there.

[HSNMSupport]

Hi Imtiaz!
FTP error is quite clear: you have set a wrong FTP username and password on HSNM System Settings: please check!

About the e-mail notification for the users, you have to enabled it on domain

Img.jpg

Best regards

[imtiazahmed]

thanks, I will recheck and tell you.

[imtiazahmed]

Now I am getting error : " Invalid ftp folder,

DB backup: data backup error.
Host: mhsdemo
IP: 115.167.78.138
Domain: mhsdemo.teds.pk
Error: 4 - Invalid ftp folder

[imtiazahmed]

thanks I get it resolved. FTP path works with default / only. careful about forward or backward slash (/ and \ )