Duplicate Logs HSNM Hardware and VM configurations. Sms, Email, Backup, Database

[spike]

Thanks for the update to fix the payment gateways.
We notice on export still some duplicate records and on testing payments being declined and logged now in syslog we note duplicate entries.  Of interest maybe this relates to duplicate sales on exports?

[HSNMSupport]

Hi Spike
I've just tried on our HSNM to do some payments with Payment Express but I haven't any duplicate entry on sales export

HsUserTransactionsID;TransactionType;TransactionDescr;GatewayID;PaymentDate;Currency;CostCurrency;Reseller;Manager;DomainName;UserName;LastName;FirstName;EMailAddress;ProductCost;ManagerCostPrice;SellPrice;ProductDescr;HsProductID;ReassignExpirationAtLogin;Expiration
"54945";"0";"Cash";"";"2017-03-16 09:48:39";"EUR";"EUR";"COMUNE DI ROMA";"Centro Nuoto Aurelia";"PiscinaAurelia";"[email=magnini@PiscinaAurelia";"";"";"";"5";"0.00";"5.00";"5]magnini@PiscinaAurelia";"";"";"";"5";"0.00";"5.00";"5[/email] Ore di connessione";"93";"0";"2030-12-31 00:00:00"
"56997";"11";"PaymentExpress";"TQR8GRW6WGBJWSNQ";"2017-07-18 08:59:00";"EUR";"EUR";"COMUNE DI ROMA";"Centro Nuoto Aurelia";"PiscinaAurelia";"[email=mimmmo@PiscinaAurelia";"Capra";"Mimmo";"";"2";"0.00";"2.00";"2]mimmmo@PiscinaAurelia";"Capra";"Mimmo";"";"2";"0.00";"2.00";"2[/email] Ore di connessione";"101";"1";"2030-12-31 00:00:00"
"57001";"11";"PaymentExpress";"RZGJ6YV9QHQ4MB55";"2017-07-18 09:00:20";"EUR";"EUR";"COMUNE DI ROMA";"Centro Nuoto Aurelia";"PiscinaAurelia";"[email=mario.rossi@PiscinaAurelia";"Rossi";"Mario";"";"5";"0.00";"5.00";"5]mario.rossi@PiscinaAurelia";"Rossi";"Mario";"";"5";"0.00";"5.00";"5[/email] Ore di connessione";"93";"1";"2030-12-31 00:00:00"

Also, if I decline a PaymentExpress payments, I only see  one error on the System Log

SystemLog.jpg

Are you using the latest version? Can you tell us more informations in order to replicate the problem in our lab? Is the error random or does it always happen?

Thanks

Best regards

[spike]

Hi,
Always been an issue, but duplicates have been reducing over time... still a few left and now that we have Transaction ID they are easier to find.

5.0.134