Prevent Captive Portal auto-close after authentication HSNM Hardware and VM configurations. Sms, Email, Backup, Database

[CIE]

Hi

We have a client with problems in the captive portal because it closes itself after authentication. It happens with samsung android 11 devices. The client wants to keep the browser open to show his web page.

[HSNMSupport]

Dear Cie,
but this is not what the CNA was born to be.
It allows to login in to the platform but everything else after, must be done via mobile browser.
Maybe we don't understand your request, so if you think this, please explain to us better what is the request in detail.
Thank you.

[CIE]

Hello
When the client connects to the Wi-Fi, an authentication pop-up appears. the client is authenticated and if the authentication is correct it should redirect to a url predefined.
The problem is that at the time of redirection to the predefined url, in this case, the web page of a hotel, the browser closes on some samsung devices with android 11. With android 9 and xiaomi devices the browser remains opened.

[HSNMSupport]

Actually, this is an Android policy and we cannot do much about it.
We will forward the request to the developers to check it anyway.