PROBLEM TICKET EXPIRED HSNM Hardware and VM configurations. Sms, Email, Backup, Database

[dpaz]

Hello,
We have configured the product policies to allow 3 users with the same ticket.

Sometimes a ticket is registered correctly in the first device and then in the second terminal the warning comes out
that the ticket is expired and does not allow the connection even to the one that was registered.

Attached screenshot of product policy configuration.

[HSNMSupport]

Hi Dpaz
I am sorry but I can't find attachment.
What did you mean with ticket? Inside HSNM there are cards (username and password to directly login) or vouchers (a code to use to buy a product)

If you prefer you send us more details and screenshots to our support e-mail

Best regards

[dpaz]

Hi Dpaz
I am sorry but I can't find attachment.
What did you mean with ticket? Inside HSNM there are cards (username and password to directly login) or vouchers (a code to use to buy a product)

If you prefer you send us more details and screenshots to our support e-mail

Best regards

I have problems with attachments. I send to an e-mail.