Login portal issue General questions and topics about hsnm

[ybkukshiwala]

Dear Support,
Some of my users are able to get login page and able to access internet in same domain some users are getting partial login page like only background image nothing else so they are not able to login and get internet access.
Please help me to resolve this issue.
Tried login with different browsers tried clearing history and cache but still some users are getting blank page only.

[ybkukshiwala]

Issue Seems on mobile devices only.

[humzakhan]

I am having the same issue from yesterday.

[HSNMSupport]

Hi all,
thank you for your reporting.
This issue was introduced by the last Chrome releases.
We are working on a fix and it will be available soon.
Have a nice day.

[ybkukshiwala]

Hi all,
thank you for your reporting.
This issue was introduced by the last Chrome releases.
We are working on a fix and it will be available soon.
Have a nice day.

What we have to do in case??
Do we need to upgrade the firmware?

[HSNMSupport]

Hi all,
thank you for your reporting.
This issue was introduced by the last Chrome releases.
We are working on a fix and it will be available soon.
Have a nice day.

What we have to do in case??
Do we need to upgrade the firmware?

You've simply to install the HSNM update from the administration panel, once it will be ready.

[jpkuiper]

Would be nice to have the before the weekend, al lot of guests have no connection.

[HSNMSupport]

Hi,
I'm glad to inform you that the fix is released and it is included in V7.0.194 version.
Please install it and let us know if the issue disappears.
Have a nice day.

[jpkuiper]

You guys saved the day. We'll have to wait if the solution is working.

[tsokasg89]

V7.0.194 is a beta version..

Its ok for update?